At CarsLeather.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• You must provide proof of purchase or your order number.

Items that have been installed, modified, damaged by misuse, or are not in their original condition are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products.
• Clearance or final sale items.
• Products damaged due to improper installation or customer misuse.

Return Process

To initiate a return, please contact our support team with your order details.

Once your return request is approved, we will provide return instructions and the return shipping address.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

We may offer a replacement, exchange, or full refund depending on the situation.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet entered production or shipping.

Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website:carsleather.com

Email: info@carsleather.com

We are committed to providing quality leather automotive products and excellent customer service.